DKVIP Privacy
Policy

01 Introduction

This Privacy Policy explains how dkvip ("we", "us", "the Platform") collects, uses, stores, and protects the personal data of players who register and use the dkvip platform at dkvip.pro, including the dkvip mobile app and all associated services. By registering on dkvip, you confirm that you have read and understood this Privacy Policy.

dkvip takes the privacy of its players seriously. We understand that players in Bangladesh trust us with sensitive personal and financial information, and we treat that trust as a responsibility — not just a legal obligation. This policy is written in plain language so that every dkvip player can understand exactly what happens to their data.

This Privacy Policy applies to all personal data collected by dkvip regardless of how you access the platform — through a web browser, the dkvip app, or any other method. If you do not agree with this policy, you should not use dkvip.

02 Data We Collect

dkvip collects personal data in two ways: data you provide directly when registering or using the platform, and data collected automatically as you interact with dkvip. We only collect data that is necessary for the purposes described in this policy.

Data you provide directly to dkvip:

• Full name and date of birth — used to verify your identity and confirm you meet the minimum age requirement of 18 years.
• Contact details including your mobile number and email address — used to communicate with you about your account and send transaction notifications.
• Payment information including your preferred deposit and withdrawal method — used to process transactions. dkvip does not store full payment card numbers.
• Identity verification documents such as a national ID or passport — collected when required for KYC verification before processing withdrawals.
• Communications you send to the dkvip support team — retained to resolve disputes and improve our service.

Data collected automatically when you use dkvip:

• Device information including device type, operating system, and browser version.
• IP address and approximate location data — used for fraud prevention and to verify that you are accessing dkvip from a permitted jurisdiction.
• Session data including login times, pages visited, and features used on dkvip.
• Betting and gaming activity including game history, bet amounts, and transaction records.
• Cookie data — see Section 6 for full details of how dkvip uses cookies.

The table below summarises the main categories of data dkvip collects and the primary purpose for each:

03 How We Use Your Data

dkvip uses the personal data we collect for the following purposes. We do not use your data for any purpose that is not listed here without first obtaining your explicit consent.

• Account management: To create, maintain, and secure your dkvip account, including processing logins, managing your wallet balance, and handling account settings.
• Transaction processing: To process deposits and withdrawals through your chosen payment method and to maintain accurate records of all financial transactions on your dkvip account.
• Identity verification: To verify your identity and age as required by our responsible gaming obligations and anti-fraud procedures before processing withdrawals or activating certain account features.
• Customer support: To respond to your queries, resolve disputes, and improve the quality of the dkvip support service based on feedback and interaction history.
• Fraud prevention and security: To detect, investigate, and prevent fraudulent activity, money laundering, and other illegal conduct on the dkvip platform.
• Responsible gaming: To monitor gaming activity and identify patterns that may indicate problem gambling, and to apply responsible gaming tools such as deposit limits and self-exclusion where appropriate.
• Platform improvement: To analyse how players use dkvip and to improve the performance, design, and features of the platform over time.
• Marketing communications: To send you promotional offers, bonus notifications, and news about dkvip — but only if you have opted in to receive marketing communications. You can opt out at any time.
• Legal compliance: To comply with applicable laws, regulations, and requests from regulatory or law enforcement authorities.

04 Legal Basis for Processing

dkvip processes your personal data on one or more of the following legal bases, depending on the specific purpose for which the data is being used:

• Contract performance: Processing that is necessary to provide the dkvip service to you under the Terms and Conditions you agreed to when registering — including account management, transaction processing, and customer support.
• Legal obligation: Processing that is required to comply with applicable laws and regulations, including anti-money laundering requirements and age verification obligations.
• Legitimate interests: Processing that is necessary for dkvip's legitimate business interests, such as fraud prevention, platform security, and service improvement — provided those interests are not overridden by your privacy rights.
• Consent: Processing that is based on your explicit consent, such as sending marketing communications. You may withdraw your consent at any time without affecting the lawfulness of processing carried out before withdrawal.

05 Data Sharing

dkvip does not sell your personal data. We share your data only in the limited circumstances described below, and only with parties who are contractually required to handle it securely and in accordance with this Privacy Policy.

• Payment processors: Your payment details are shared with our approved payment processing partners solely for the purpose of processing deposits and withdrawals on your dkvip account.
• Identity verification providers: When KYC verification is required, your identity documents may be shared with our approved verification partners to confirm your identity and age.
• Fraud prevention services: Device and transaction data may be shared with fraud detection services to protect the dkvip platform and its players from fraudulent activity.
• Regulatory and law enforcement authorities: dkvip may be required by law to share certain data with regulatory bodies or law enforcement agencies. We will only do so when legally obligated.
• Technology and hosting providers: dkvip uses third-party infrastructure and technology providers to operate the platform. These providers process data on our behalf under strict data processing agreements.

06 Cookies

dkvip uses cookies and similar tracking technologies to make the platform work correctly, to remember your preferences, and to understand how players use the site so we can keep improving it. A cookie is a small text file stored on your device when you visit dkvip.

• Essential cookies: Required for the dkvip platform to function. These include session cookies that keep you logged in and security cookies that protect your account. These cannot be disabled.
• Functional cookies: Remember your preferences such as language settings and display options on dkvip, so you do not have to set them every time you visit.
• Analytics cookies: Help dkvip understand how players navigate the platform — which pages are visited most, where players encounter issues, and how the overall experience can be improved. This data is aggregated and anonymised.
• Marketing cookies: Used only if you have consented to receive personalised offers and promotions from dkvip. You can withdraw this consent at any time from your account settings.

You can manage your cookie preferences through your browser settings. Note that disabling essential cookies will affect the functionality of the dkvip platform and may prevent you from logging in or completing transactions.

07 Data Retention

dkvip retains your personal data for as long as your account is active and for a period after account closure as required by applicable laws and regulations. The specific retention periods for different categories of data are as follows:

• Account and identity data: Retained for a minimum of five years after account closure to comply with anti-money laundering and regulatory requirements.
• Transaction records: Retained for a minimum of five years after the date of the transaction for financial compliance purposes.
• Customer support communications: Retained for three years after the resolution of the relevant query or dispute.
• Marketing consent records: Retained for as long as you remain opted in, and for one year after you opt out, to demonstrate compliance with consent requirements.
• Analytics and session data: Retained in anonymised form for up to two years for platform improvement purposes.

After the applicable retention period has expired, dkvip will securely delete or anonymise your personal data so that it can no longer be linked to you.

08 Data Security

dkvip implements a range of technical and organisational security measures to protect your personal data against unauthorised access, loss, alteration, or disclosure. These measures include:

• TLS encryption for all data transmitted between your device and the dkvip platform.
• Encrypted storage of sensitive data including passwords and payment information at rest.
• Access controls that restrict internal access to personal data to authorised personnel only, on a need-to-know basis.
• Regular security audits and penetration testing of the dkvip platform and infrastructure.
• Two-factor authentication options available to all registered dkvip players to protect account access.
• Monitoring systems that detect and alert on suspicious activity patterns in real time.

While dkvip takes every reasonable precaution to protect your data, no online platform can guarantee absolute security. If you believe your dkvip account has been compromised, contact the support team immediately and change your password.

09 Your Rights

As a dkvip player, you have the following rights in relation to your personal data. To exercise any of these rights, contact the dkvip support team using the details in Section 12.

• Right of access: You have the right to request a copy of the personal data dkvip holds about you. We will respond to your request within 30 days.
• Right to rectification: If any personal data dkvip holds about you is inaccurate or incomplete, you have the right to request that it be corrected. You can update most account information directly from your dkvip account settings.
• Right to erasure: You have the right to request deletion of your personal data, subject to our legal retention obligations. We will delete data that we are not legally required to retain.
• Right to restrict processing: In certain circumstances, you have the right to request that dkvip restricts the processing of your personal data while a dispute or complaint is being resolved.
• Right to data portability: You have the right to receive a copy of the personal data you provided to dkvip in a structured, machine-readable format.
• Right to object: You have the right to object to processing of your personal data that is based on dkvip's legitimate interests, including profiling for marketing purposes.
• Right to withdraw consent: Where processing is based on your consent, you have the right to withdraw that consent at any time. Withdrawal does not affect the lawfulness of processing carried out before withdrawal.

10 Children's Privacy

dkvip is strictly an adults-only platform. We do not knowingly collect personal data from anyone under the age of 18. If you are under 18, you must not register on dkvip or attempt to use any part of the platform.

If dkvip becomes aware that personal data has been collected from a person under the age of 18, we will immediately close the relevant account, delete the data, and — where appropriate — report the matter to the relevant authorities.

If you are a parent or guardian and believe that a minor has registered on dkvip, please contact the support team immediately so we can take appropriate action.

11 Changes to This Policy

dkvip may update this Privacy Policy from time to time to reflect changes in our data practices, legal requirements, or platform features. When we make material changes, we will notify registered players by email and display a notice on the dkvip platform before the changes take effect.

The most current version of this Privacy Policy is always available on this page at dkvip.pro/privacy-policy. The "Last Updated" date at the top of this page shows when the policy was most recently revised. Continued use of dkvip after any update constitutes your acceptance of the revised Privacy Policy.

12 Contact Us

If you have any questions about this Privacy Policy, wish to exercise any of your data rights, or want to raise a privacy concern about the dkvip platform, please contact the dkvip support team. We are available 24 hours a day, 7 days a week.

• Email: [email protected]
• Live Chat: Available from your account dashboard after logging in to dkvip.
• FAQ: Visit the dkvip FAQ page for answers to common questions about accounts, payments, and data.

All privacy-related requests submitted to dkvip will be acknowledged within 24 hours. We aim to resolve all data rights requests within 30 days. If you are not satisfied with our response, you have the right to escalate your complaint through the formal dispute resolution process described in your account dashboard.